The request
{
"name": "wever_capacity-workload-check",
"arguments": {
"agent": {
"name": "Support agent"
},
"capacity": {
"limit": 10,
"unit": "tickets",
"stated_by": "Dana Ruiz",
"stated_at": "2026-10-01"
},
"in_hand": [
{
"id": "t1",
"item": "Billing tickets",
"units": 5
},
{
"id": "t2",
"item": "Refund tickets",
"units": 4
},
{
"id": "t3",
"item": "Account tickets",
"units": 3
}
],
"utilization": [
{
"at": "2026-11-16",
"load": 11,
"recorded_pct": 100
},
{
"at": "2026-11-17",
"load": 12,
"recorded_pct": 100
},
{
"at": "2026-11-19",
"load": 12,
"recorded_pct": 100
}
]
}
}What the report returns
Verdict: capacity_workload_over.
| Finding, over capacity | Work in hand runs over the stated limit: Support agent holds 12 tickets against 10 tickets, 120% of capacity. |
|---|
| Finding, sustained overload | 1 overload lasted 3 days or more: 2026-11-16 to 2026-11-19, 3 days at up to 12 tickets. |
|---|
| Finding, overload hidden | 3 samples over the limit are recorded at or under 100%: 2026-11-16 at 100% against 110%, 2026-11-17 at 100% against 120% and 2026-11-19 at 100% against 120%. |
|---|
| Fix, over capacity | Bring the work in hand under the stated limit: finish, hand off or defer work, or raise the limit through its owner. |
|---|
| Fix, sustained overload | Treat the sustained overload as a capacity shortfall: add capacity or cut the intake until the load stays under the limit. |
|---|
| Fix, overload hidden | Correct the utilization record so a load over the limit reads over 100%. |
|---|
Support agent is over capacity: over capacity, sustained overload and overload hidden.
A support agent is stated to hold ten tickets of work at once and holds twelve. Its utilization record shows the load over the limit for three days running, while every sample reads 100%. The report states that bringing the work in hand under the limit, treating the overload as a capacity shortfall, and correcting the utilization record moves the verdict to capacity_workload_within.